L2Pilot licence terms

Version 2026-11.1 · in force from 28 November 2026 · summary of § 12–13c of the L2Pilot Terms of Service · translation; the Polish version is binding

Here we explain in plain words what you buy in the L2Pilot shop, what it costs, how you pay and how to get your money back. The provisions of the Terms of Service are binding; for each point we say where to find them. This version replaces the “L2Pilot paid licence terms” of 2026-10-19, which described a monthly auto-renewing subscription. There is no such subscription.

In short

1. Seller and contact

The seller is Wojciech Perzyński, running a business under the name IMBA Wojciech Perzyński, ul. Brzozowa 17, 84-240 Reda, Poland, Polish tax no. (NIP) 5882182884, REGON 362629714, entered in the Polish business register (CEIDG). Contact about orders, balance and refunds: contact@l2pilot.com. A person replies, usually within 2 business days, in Polish or English. Write from the address given with the order or give the order number and your account nickname.

2. What you buy

1. An L2Pilot licence: the right to share the game from one PC of your account at a time, until the licence end date, under § 12 of the Terms (licence seat, releasing a seat, moving it to another of your PCs).
2. “For me”: one licence on your L2Pilot account. It lands on the account right after payment. If you have a valid licence, we extend it by the period you bought, from its end date (§ 12(2)(c)).
3. “Codes for others”: a pack of 1, 2, 5, 10 or 50 codes. Each code is a licence for one L2Pilot account for the period bought. A code is entered in the app: Licence → Activate licence. The licence is activated by whichever account enters the code first, and a code entered on an account with a valid licence extends it.
4. More than 50 codes: write to contact@l2pilot.com.
5. L2Pilot is a digital service. We do not send anything by post. You download the PC program from l2pilot.com; the app runs at app.l2pilot.com.

3. Prices

Prices are for the whole option and the whole period. They are final: we do not add any taxes or fees (§ 13(4)). Your bank may charge its own fee, e.g. for currency conversion.

The period discount is counted from the monthly price and rounded down to a price ending in .49 or .99, so the real discount is always at least what we state. In the Polish-language shop, prices are in Polish zloty from a fixed table (USD price × the National Bank of Poland mid rate, rounded up to .99), updated no more than once a month; see the Polish version of this page. The shop always shows the current price before you order; for a price reduction it also shows the lowest price from the 30 days before it. The seller uses the small-business VAT exemption (Article 113(1) of the Polish VAT Act).

4. How to buy

1. Open the L2Pilot app (on your phone or at app.l2pilot.com), go to Licence and press “Buy a licence”. The shop opens already signed in to your L2Pilot account. The shop has no separate account or password (§ 13(2)).
2. Choose “For me” or “Codes for others”, the number of codes, the period and the payment method.
3. Give an e-mail address for the order confirmation (when paying by card you give it on the Stripe payment page).
4. Tick “I am 18 or older”, the consent to immediate delivery (point 8) and the box accepting the Terms in the version stated on the form. Without these three ticks you cannot place the order.
5. Check the summary (price, how much from your balance, how much on the payment page, how much will be left on your balance) and click “Order and pay”.
6. After payment, a “For me” licence is on your account at once, and codes are on the order page. The confirmation e-mail is also the confirmation of the agreement. Nothing after 24 hours from payment? Write to us.

5. How you pay

1. Orders in USD: your balance is used first. You pay the shortfall:
   1. on the Stripe payment page (card, Apple Pay, Google Pay or another method Stripe shows), at least $1. Example: you have $3.50 on your balance and a licence costs $3.99; $0.49 is missing, Stripe charges $1 and $0.51 stays on your balance;
   2. with USDT cryptocurrency on the TRON network (TRC20), at least $10. You send exactly the amount shown in the shop and press “I have sent the payment”; a person confirms it, usually within a few hours. Your whole confirmed payment, including the tail of the amount, goes to your balance. USDT on TRON only: another coin or another network may be lost (§ 13a(2)(b));
   3. with CS2 skins via SkinsBack: you trade skins on their page, and their value (at least the shortfall) tops up your balance. Steam keeps the trade under protection for up to 8 days: the balance and the licence arrive when it ends, and a reversed trade does not top up the balance (§ 13a(2)(c)).
2. Orders in PLN (Polish-language shop): the whole price is paid on the Stripe payment page by BLIK, card, Apple Pay or Google Pay. The balance is not used.
3. Payments with cryptocurrency and skins are always in USD. Any surplus above the price stays on your balance for the next order.

6. Licence period and code validity

1. The period runs from when the licence lands on the account or the code is entered; with a valid licence, from that licence's end date. A month ends on the same day of the following month at the same time (§ 12(2)(a)).
2. Enter an unused code by the date in the e-mail with the codes (364 days from issue). After that it expires; at the buyer's request we will return the price of such a code to the balance (§ 12(2)(a)).
3. A licence does not renew by itself. Near the end of the period, buy another “For me” period or enter a new code early: it extends the licence without a break.

7. Balance

The balance is a prepayment in USD for purchases in the L2Pilot shop, recorded under your L2Pilot account (§ 13a). It does not expire as long as you have an account. It cannot be transferred to another person. We refund an unused balance within 14 days of your request, the same way the payment came in: via Stripe to the same payment method, USDT payments in USDT (TRC20 network) to an address you give us, and balance from skins by bank transfer to an account in the buyer's name (§ 13a(7)). A negative balance (after a payment dispute) blocks new orders until we have sorted it out.

8. Withdrawal and refunds

1. 14 days. As a consumer you can withdraw from a purchase within 14 days without giving reasons. With “Codes for others”: for the whole order or only for codes nobody has entered (refund: pack price ÷ number of codes × codes returned). An e-mail to contact@l2pilot.com is enough; a model form is in § 13b(8) of the Terms.
2. When there is no refund. At checkout you tick the consent: “I request that the licence or codes from this order be delivered straight away, before the 14-day withdrawal period ends. I acknowledge that I lose the right to withdraw from the agreement for a licence once it is on my account, and for each code once it is entered on an L2Pilot account.” So a “For me” licence (on your account right after payment) and an entered code cannot be returned (§ 13b(3)).
3. How we refund. Within 14 days, free of charge: an order in PLN via Stripe in PLN, the part paid via Stripe via Stripe, the part paid from the balance to the balance (§ 13b(5)).
4. The licence does not work. If L2Pilot did not work in accordance with the agreement, make a complaint (§ 23 of the Terms). If we accept it, we refund the money in full or in proportion to the time the licence did not work; instead of a refund we may offer an extension, but the choice is yours.

9. Disputed payments (chargebacks)

If you dispute a payment with your bank, we void the unused codes from that order and withdraw or shorten the licences from it, also for the people you gave codes to; for an order in USD we deduct the disputed amount from your balance and return the price of the voided order to it, so the part of the price paid from your earlier balance is not lost. If the dispute is decided in our favour or you withdraw it, we restore the codes and licences with their remaining period within 14 days (§ 13c). Before you open a dispute, write to us: a refund is usually quicker.

10. Important notes

1. L2Pilot is not a bot. A licence gives you no feature that plays for you (§ 4 and § 16 of the Terms).
2. Game servers have their own rules. A licence does not include the server operator's consent or protection from its decisions; check your server's rules before buying (§ 17 and § 18 of the Terms).
3. We can take a licence away early only for the reasons in § 12(6) of the Terms. If that did not happen by your decision, after a disputed payment or because you broke the Terms, we refund the buyer the part of the price for the full days left. If you break the Terms or use the program in a way that is not allowed, we block your account with no refund for the remaining period.
4. Stripe payments (card, Apple Pay, Google Pay) are not available from the United Kingdom; USDT cryptocurrency and CS2 skins are available to everyone (§ 13(6)(d) of the Terms).
5. Out-of-court dispute resolution and courts: § 24 of the Terms. Personal data in the shop and in payments: the privacy notice.